The Privacy Policy of CUKIBO

Privacy is very important to us. We need your personal data for personalisation and to comply with applicable laws. In particular, we pay attention to the data of your children. In the following passages, we describe how we collect, use, store, or disclose your personally identifiable information (“personal data”). This privacy policy applies to information collected by CUKIBO or its affiliates (collectively "we" and “us”) in connection with www.cukibo.com and other websites and services ("Website") operated by CUKIBO as we disclose to you ("Policy"). We are the controller of your personal data and are responsible for complying with applicable data protection laws.

For the purpose of the EU General Data Protection Regulation 2016/679 (GDPR), the data controller is CUKIBO Limited (trading as CUKIBO AG) located at Feldstrasse 16, Lachen 8853, Switzerland. We are also following the provisions of the Swiss Federal Data Protection Act (DSG) and the Federal Data Protection Act (VDSG).

Please carefully review this Policy to learn about how we collect, use, and protect any personal data and non-personal data you provide us with on, or through, this Website and your choices for managing your personal data. By using this Website, you agree to be bound by this Policy.

1. Anonymous Data Processing

Unless otherwise stated in the following sections, no personal data is collected, processed, or utilized when using our website.

2. Personal Data

Personal data is information that specifically identifies you or, when combined with other information we have, can be used to identify you. We collect information that personally identifies you (personal data) only if you choose to share such information with us. Personal data consists of inventory data and usage data. Inventory data consists of, for example, an e-mail address, name, appearance, date of birth and data required for the establishment, content and modification of the user relationship. Usage data is specifically the characteristics for the identification of your person, information about the commencement and conclusion of, as well as the extent of, the use of the website. Usage data also includes content data. This includes all information that results from your entries on this website itself, e.g. comments and ratings. The decision to provide this information is optional; however, if you elect not to provide such information, you may not be able to access certain content or features or participate in certain areas of this site. In addition, we may need to contact you via phone, e-mail or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

3. Non-Personal Data

We automatically collect information that does not reflect or reference an individually identifiable user (non-personal data) to help us understand how our users use our site. Like most websites, we automatically collect and use the following data contained in log files:

- Technical Information, which may include certain information or characteristics about your computer, such as the type of browser and operating system you use and your computer’s Internet Protocol (IP) address. For the most part, technical information remains anonymous (that is, it does not identify you personally), but in some cases, it can be traced back to personal data such as an e-mail address.

- Usage information, which may include non-personal data about how you use or browse our site and what products you buy (order history).

4. Collection, Processing, Use of Personal Data

CUKIBO collects, processes, and uses your personal data for the establishment, implementation, modification, or termination of the license agreement concluded between CUKIBO and you, the processing of orders, for the use of the website, as well as for the content of the offer. When you participate in discussion boards or other social media functions on our Website, enter a competition, promotion or survey, and when you report a problem with our Website or when you download a colouring book or other freebies offered by us or sign up for a newsletter, you provide information such as name, username, and e-mail address used for purposes of using the offer. You can look over an offer or order-related information, such as status of delivery, news and useful information. Non-personal data and personal data may be combined with data collected from other sources so that we may further improve the relevance of products, services, and advertisements offered on or through this site.

5. Newsletter and E-mails

When registering for the newsletter, CUKIBO will use your e-mail address for advertising purposes until you unsubscribe from the newsletter. The following consent has been expressly granted to CUKIBO, and CUKIBO has logged these. Your e-mail address will not be shared with third parties, and you may revoke your consent to use your e-mail address for promotional purposes at any time with future effect. The deregistration of the newsletter can be done at any time either by a message to the contact option described below or via a dedicated link in the newsletter.

The e-mails we send to you fall into two categories:

1. “Marketing Messages” - e-mails that provide you with information about offers, new products, and other items that we think may interest you or CUKIBO customers generally. You will only receive these e-mails if you actively sign up for our newsletter and then confirm that subscription via an opt-in confirmation. 

2. "Service Messages" - e-mails that we may send concerning activity on your CUKIBO account, specifically: 

a) To remind you of unordered items in your online basket

b) To remind you of product creations that you have abandoned

c) Surveys to capture your feedback on orders you have placed with CUKIBO

d) Surveys to capture your feedback on contact with our customer service team

While we do our best to act on your preferences as soon as we reasonably can, please be aware that it may take up to 14 days for changes to your preferences concerning Service Messages to take effect.

Please note that e-mails that we need to send you relating directly to your orders and purchases from CUKIBO (such as order and dispatch confirmation e-mails), and e-mails which notify you of changes to our Terms of Use, or to policies we apply under our Terms of Use, are unaffected by your preferences for newsletters and Service Messages; you cannot opt-out of receiving these e-mails.

We may also use data held about you for another purpose, but only where such purpose is communicated to you at the point of data collection.

6. Invitation-to-review

To improve our products and services we may ask our customers to leave a review about the services and products they have purchased, downloaded or otherwise acquired. If you have purchased, downloaded or in any other way obtained CUKIBO products or services, we may use your contact data you have previously provided to us, such as name and e-mail address, to invite you to leave a review of our products and services on different consumer review platforms, such as Google, Meta or Trustpilot review platform. We process personal data collected pursuant to this Section on a contractual legal basis as necessary for the performance of a contract concluded between you and us. We may share your contact data with relevant consumer review platforms for the purposes set forth herein, however, only in accordance with Section 8  of this Policy. Please note that by accessing a consumer review platform, you enter a third-party website which may use your personal data for its own purposes subject to their privacy policies as published and/or made accessible on their websites.

7. Customer Service

To answer your questions, process your inquiries or resolve them, it is sometimes necessary to ask for personal data such as name, address, e-mail address and telephone number. CUKIBO can use this information to answer your questions or to contact you by mail, e-mail or phone. If you request a service or upload data to this site, CUKIBO may need to contact you to obtain additional information needed to process or execute your request. However, CUKIBO will not disclose such information to third parties without your permission, except as required by law or to the extent necessary for the execution and processing of your requests or for your assistance.

8. Protection of Data and Disclosure to Third Parties

Information that we collect is stored on secure servers using standard security procedures and practices appropriate to the nature of the information in an effort to protect information from unauthorised access, destruction, use, modification, or disclosure. CUKIBO transmits the personal data encrypted over the Internet using the so-called SSL (Secure Sockets Layer) method. However, providing personal data, whether it be in person, over the phone, or over the Internet, always entails risks, and no technological system is completely unaffected by manipulation or sabotage. CUKIBO makes reasonable efforts to prevent and minimise the risk of unauthorised access to, and the unauthorised use or corruption of, personal data.

In principle, CUKIBO will not disclose personal data to third parties, unless there is a legal obligation to pass it on or if a data transfer is required to carry out the contractual relationship. In this respect, the information provided by you for the purposes mentioned above, and to the extent necessary for the processing of your order or request, is exchanged with affiliate/partner companies. This is especially the case for printing and delivery. The amount of data transmitted is reduced to the minimum required. We take great care in choosing our partners to include only those who have robust privacy policies and are respected as market leaders in their field.

If necessary, CUKIBO may also make appropriate written statements, duplicate records against loss, create intermediate files or workspaces, and give such powers to third parties.

We do not collect your financial information! This is collected and stored by third party payment processors.

CUKIBO will otherwise only forward personal and / or billing-related data to other third parties to the extent required or required by law in order to enforce the Terms of Use and / or other agreements with you and to protect the rights of third parties. Your concerns will be considered in accordance with the statutory provisions. The data will only be made available if a legitimate interest in it has been credibly demonstrated, or to protect the safety or rights (including intellectual property rights) of CUKIBO, our customers, consumers, or the general public.

In all other cases we will not sell or rent personal data to third parties, and we will not otherwise disclose personal data to third parties, without your express permission or as expressly disclosed in this Policy.

In the event that CUKIBO is merged, sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer non-personal data and personal data in connection with such a transaction.

9. Online Privacy Protection for Children

We collect children’s personal data from adults. Access to CUKIBO is intended to be acquired by parents and not to be acquired by children directly. We do not knowingly collect personal data from children under the age of 18. If we become aware that we have inadvertently received personal data from a child under the age of 18, we will delete such information from our records.

10. Use of Cookies

When you visit the CUKIBO website, you remain anonymous. Every time you access the website and every time a file is accessed, access data about this process is stored in a log file on our server without any personal reference, i.e. IP address, page from which the file was requested, date, time, browser type, operating system, the page you visited, the amount of data transferred, access status (file transfer, file not found, etc.). From this data, statistics are generated which help CUKIBO customise this site and tend to your needs.

In addition to the personal data you provide, this website uses "cookies", which are text files stored on your computer. It is a technology that can be used to collect specific user-specific settings and technical information that can be used to identify you. This information shows when and how users use the site and allows CUKIBO to continually improve it. The use of cookies offers you the advantage of not having to enter your personal details when filling out various forms on the website. The use of cookies is common and a common practice on many websites. Cookies are stored on your computer and not on this page. We use cookies only to read information on your hard drive that has been stored there by a cookie from this site. If you do not wish to have cookies stored on your PC or if you want to be notified of their storage, you can set your browser accordingly if it allows this. A corresponding manual can be found under the manufacturer information of the browser manufacturer. Previously established cookies can be deleted at any time. CUKIBO, however, points out that, in this case, you may not be able to fully use all the features of the website.

Our website uses cookies/advertising IDs for the purpose of advertising. This enables us to show our advertisements to visitors who are interested in our products on partner websites, and e-mails. Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behavior. You can opt-out of interest based advertising by visiting the following websites: http://www.networkadvertising.org/choices and/or http://www.youronlinechoices.com.

We may share data, such as technical identifiers derived from your registration information on our website or our CRM system with our trusted advertising partners. This allows them to link your devices and/or environments and provide you a seamless experience across the different devices and environments that you use. 

11. Google Analytics

Google Analytics, a web analytics service provided by Google Incorporated, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA (collectively, Google), collects and stores data that is used to create usage profiles using aliases. These usage profiles are used to analyse visitor behaviour and are evaluated to improve and tailor the offer. The information generated by these cookies, such as the time, location, and frequency of the website visit, including the shortened IP address, is transmitted to Google in the United States and stored there. In this case, the IP address is already being shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area and thus anonymised. Google may transfer this information to third parties if required by law or if third parties process this data on behalf of Google. However, Google does not claim to associate the IP address with any other data provided by Google. The installation of the cookies can be prevented by an appropriate setting of the browser software; in this case, the website may not be fully functional. The pseudonymised user profiles will not be merged with personal data about the bearer of the pseudonym without explicit consent. You have the right and the option to opt-out of data collection and data storage for the purpose of web analytics at any time with future effect by installing the browser add-on to disable Google Analytics: Disable Google Analytics. For more information about Terms of Use and Privacy, please visit http://www.google.com/analytics/terms/ or https://www.google.com/intl/en/policies/.

12. Google Analytics for Remarketing

The Google Analytics tracking code implemented on this site has been enhanced with Remarketing for Google Display Advertising, a service that analyses user behaviour across the Google Display Network. Hereby, cookies (e.g. Google AdWords cookie) document your previous visits to third-party websites whose providers have joined the Google Display Network and our website. Our AdWords ads use these analytics to serve as search queries on Google Network sites, and can be more targeted, optimised, and promoted through ad settings. Through the analysis of third-party cookies (e.g., AdWords cookies), we are able to better tailor our online advertising campaigns to you and your interests. In particular, Google will use this information to provide display advertising features such as remarketing, Google Display Network impressions reports, or Google Analytics demographics and interest reports. Google will also transfer this information to third parties if required by law or if third parties process this data on behalf of Google.

This website uses the following Google AdWords features:

• Remarketing

• interest categories and categorisation by demographic characteristics (e.g., age, gender)

• similar audiences

• other types of interest-based advertising

We use these Google Adwords features to redirect visitors to this site from third-party websites or Internet users with specific interest profiles based on their Internet usage. We do not collect personally identifiable information with our cookies, remarketing lists, or other anonymous IDs.

If you do not want this, you can disable it through the Ads Preferences Manager or download the browser plugin available at http://tools.google.com/dlpage/gaoptout?hl=en. For more information about Terms of Use and Privacy, please visit: https://support.google.com/analytics/answer/3450482?hl=en&ref_topic=3413645&rd=1 or http://www.google.com/intl/en/policies/privacy.

13. Conversion Measurement with the Facebook Pixel

With your consent, we use the "visitor action pixel" of Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") on our website. In this way, users' behaviours can be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This process is designed to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and may help to optimise future advertising efforts. The data collected are anonymous to us and as such do not provide us with any conclusions about the identity of the users. However, the data is stored and processed by Facebook: https://www.facebook.com/policies/cookies/, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, according to the Facebook data usage directive (https://www.facebook.com/policies/cookies/) (facebook.com / about / privacy /). You can enable Facebook and its affiliates to display ads on and off Facebook. It may also be stored for these purposes as a cookie on your computer. A consent in the use of the visitor action pixel may only be declared by users who are older than 13 years of age. If you are younger, we request that you ask your guardians for permission. If you do not wish for us to record your use of our offers through Facebook, you can prevent this by setting your browser settings accordingly. For more information, see the tips and cookie policy of Facebook.

14. Advertising by Third Parties, Links to Other Websites

Occasionally, this website contains third party advertisements and links to third party websites for which CUKIBO is not responsible. In particular, CUKIBO has no influence on the content and design of the linked external pages or the Internet sites of third parties which you access through these pages. Our Policy does not cover any use of information that a third-party advertisement serving company may collect from you. The content and design of these websites as well as compliance with data protection regulations are the sole responsibility of the respective providers.

15. Integration of Third Party Content

This website includes content from the YouTube service. These features are offered through YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066 USA. The videos were included and embedded in the extended data protection mode. Like most websites, however, YouTube also uses cookies to collect information about visitors to its website. YouTube uses it to capture video statistics, prevent fraud, and improve usability. This also leads to a connection with the Google Double Click network. Starting the video could trigger more data processing. We have no influence on that. For more information about privacy at YouTube, please see their privacy policy at: http://www.youtube.com/t/privacy_at_youtube.

16. Social Bookmarks

Social Bookmarks are integrated into our website (for example, Facebook). Social bookmarks are Internet bookmarks that users of such a service can use to collect links and news items which are only included on our website as a link to the relevant services. By clicking on the integrated graphic, you will be redirected to the respective provider's website, i.e. only then will user information be transmitted to the respective provider. Information on how to deal with your personal data when using this website can be found in the respective privacy policy of the provider.

17. Changes

From time to time we may need to make changes to this Policy, for example, as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally. You should check our Website periodically to view the most up-to-date Policy. Unless stated otherwise, our current Policy applies to all information that we have about you.

18. Data Security

We maintain security mechanisms to protect your data from loss, unauthorised use, unauthorised processing, unauthorised disclosure or unauthorised access. We only allow access to personal data to employees of CUKIBO and our contracted partners who have a legitimate business reason to do so. They process personal data only in accordance with our instructions and are obliged to keep it strictly confidential.

We have procedures in place to deal with suspected breaches of data protection and will inform you and anyone potentially affected of any suspected breach as part of our legal obligations.

Places where your data is stored or communicated to:

CUKIBO transfers, processes and stores information about our users on servers located in a couple of countries. Information collected within the European Economic Area (“EEA”) and Switzerland is always stored with us and our partners within EEA and Switzerland only. CUKIBO may also subcontract processing to, or share your information with third parties located in countries other than your home country. Your personal information may therefore be subject to privacy laws that are different from those in your country of residence. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

19. Data Retention

We will only retain personal data for as long as it serves the purpose for which it was collected. This includes but is not limited to legal compliance, record keeping, and reporting.

The decision on the length of retention is based on the scope, nature and sensitivity of the data, the potential risk posed by an unauthorised access or disclosure, the processing operation, and other possibilities and legal requirements.

In some cases, we may anonymise personal data and use it for research and statistical purposes. In this case, we may use this anonymous data indefinitely and without further notice.

20. Cookies Policy

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. By continuing to browse the Website, you are agreeing to our use of cookies. A cookie is a small text file that we store in your internet browser or on the hard drive of your computer if you agree. Cookies contain information that is transferred between your computer's hard drive and our server. 

We use the following cookies: 

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also set cookies other than the ones listed above, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

If you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

21. Your Rights

Under certain circumstances, you have rights under GDPR in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it, for example, where you consider that we do not need it any longer for the purposes for which we originally collected it as explained to you in this Privacy Policy, where you have withdrawn your consent to our using it and we had relied on that consent according to this Policy, where you consider that we cannot show a ‘legitimate interest’ in continuing to process it and we have relied on that legitimate interest to process it as explained to you in this Policy . You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party), and there is something about your particular situation which makes you want to object to the processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

You have a number of rights with regard to the personal data that we hold about you and you can contact us with regard to the following rights in relation to your personal data:

• You have the right to receive a copy of the personal data we hold about you.

• You have the right to correct the personal data we hold about you.

• Where applicable, you may also have the right to receive a machine-readable copy of your personal data.

• You also have the right to ask us to delete your personal data or restrict how it is used. There may be exceptions to the right to erasure for specific legal reasons, which, if applicable, we will set out for you in response to your request.

• Where applicable, you have the right to object to the processing of your personal data for certain purposes.

• Where you have provided us with consent to use your personal data, you can withdraw this at any time.

If you would like to exercise any of your rights specified above, please e-mail legal@cukibo.com. We will deal with requests within one month.

We may need to request specific information from you to help us confirm your identity. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond. You will not have to pay a fee to obtain a copy of your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

Last update: December 2024